How to Order

Please fill in the order form and mail or fax it to us at (508) 636-5099. On our confirmation of the receipt of the order, please mail a check for the 50% deposit. Upon receipt of the deposit, we will begin the order. If you would like to mail us the order, please include the deposit with the order form. We will then confirm receipt via email or fax, and give the approximate production schedule.

1. Choose the sizes of the tile.
2. Choose the glaze colors.
3. Choose quantities of tile.

Glaze selection

It is recommended that the final selection of glaze color be made by viewing more than a single tile, so that the glaze's variation and subtlety can be appreciated. For final glaze selection, we will be happy to ship additional samples upon request.

Shipping schedule and costs

Gustin Tile is handmade to order. Most orders are shipped within four to eight weeks. An order's production schedule begins upon receipt of the downpayment. You will be notified as to the approximate schedule of your order.

Shipping costs are extra. We will contact you to notify you of your shipping options.

Terms

A 50% downpayment must accompany the order. The remaining 50% is due upon shipment. No order is shipped until the final payment is made.

Returns

No product may be returned without prior authorization. Only defective product or incorrect orders by Gustin Ceramics can be returned. No returns will be accepted due to color variation between tile. Damages are the responsibility of the shipper. No returns of any kind can be made after 30 days from the date of shipment to buyer. Liability for lost or damaged returns belongs to customer or return shipper.

Gustin Ceramics will not be liable for any consequential damages, loss, or expense arising from use of or inability to use the product for any purpose whatsoever.